Privacy Policy

Last Updated: 05/04/2026

At North Hills Pet Care, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We collect information that identifies you or your pets to provide professional care. This includes:

  • Contact Information: Name, email address, phone number, and physical home address.
  • Pet Details: Health history, behavior notes, veterinarian contact info, and care instructions.
  • Access Information: Details regarding home entry (key codes, lockbox locations, or security system instructions).
  • Usage Data: Information about how you use our website, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information collected to:

  • Schedule and perform pet care services.
  • Process payments and issue invoices.
  • Send service updates, “report cards,” and photos of your pets.
  • Communicate emergency information regarding your pet or home.
  • Improve our website performance and marketing efforts.

3. Third-Party Service Providers

We do not sell your data. However, we share information with trusted third-party providers necessary to run our business:

  • Time To Pet: Our primary management software where your client profile and pet data are securely stored.
  • Payment Processors: We use secure, PCI-compliant third parties (e.g., Stripe or ACH providers) to process payments. We do not store full credit card numbers on our own servers.
  • Veterinary Providers: In an emergency, we may share pet health data and your contact info with veterinary staff as authorized in our Service Agreement.

4. Photo and Media Usage

As outlined in our Service Agreement, we may take photos or videos of your pets during our visits. These may be used for:

  • Private updates sent directly to you via the Client Portal.
  • Marketing materials, social media, or our website (unless you have explicitly opted out in writing). We will never share photos that identify your home’s security features, house number, or specific location.

5. Data Security

We implement industry-standard security measures to protect your data. Your Client Portal is password-protected, and we limit access to your sensitive home-entry information to only the specific employees assigned to your care.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information via the Client Portal.
  • Opt-out of marketing emails at any time.
  • Request a copy of the data we hold about you.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

North Hills Pet Care

info@northhillspetcare.com

412.206.9087